If you continually log in with what you believe is a correct User Name and Password, but you get the message:

" Your Session has timed out
due to a lack of activity.
Please log back in to continue.
Thank You."

The problem is most likely with your browser setup.  Try the following:

In windows Internet Explorer go to Tools, Internet Options. Click on "Delete Files" in the Temporary Internet files section, and "Clear History" in the History section, and try it again. This should correct the problem, but it can reoccur under certain situations.  (It might take quite some time to "Delete Files," depending on the size of your cache settings.)  If the problem reoccurs, simply repeat this process.

If you want the boring techno babble, read on.

Your browser is caching pages to make them appear to load faster. This means that the browser has saved a copy of the "You have timed out" page. Every time the website runs the login script, your browser, rather than waiting for the webpage to load, loads up what it loaded up the last time it saw that page. Clearing the history and deleting the cached files forces the browser to load the page from the website rather than from disk.

A more "permanent" fix for the problem is to go back to Tools, Internet Options and go to Settings in the Temporary Internet Files section of the General tab.  Where it says: "Check for newer versions of the stored pages:" (select) "Every Visit to the page."  Doing this forces the browser to wait and see what the website is going to send out and display what really comes from the website and not what it "thinks" the website is going to send.

The "caching" method works well with websites that do not change. This site being database driven, the pages it sends can theoretically be different each and every time they are accessed. The best way to view our site is with the settings above. However, if you go to a website that does not change and has a lot of graphics, it will seem to run slower because you have to load the graphics from the website every time rather than getting them off your own hard drive.

If you have a high-speed connection (DSL, Cable, etc), you should change to "Every visit to the page."  You will not see any appreciable degradation of your performance.  If you have dial-up, you may want to leave the "Check for newer versions of the stored pages:" at whatever the setting was, or play with it to find a balance point you are happy with.

Rich